Q: Can I invite a friend from a different country in the OYO Refer and Earn program?
A: Rewards are earned only when referring friends/family in the same country. For example, if you registered with an Indian mobile number, you'll receive OYO Rupee only when your referrals also sign up with an Indian mobile number.
Q: Does OYO offer airport or railway station transfers?
A: Some OYO properties offer airport or railway station transfers for an additional fee. You can inquire about this service during the booking process or contact the property directly.
Q: When will I receive my referral reward in the OYO Refer and Earn program?
A: Generally, rewards are credited instantly for valid referrals. In some cases, it might take up to 48 hours. Note that the first booking checkout should be within 7 days of signup for the referral reward to be applicable.
Q: What amenities are typically available in OYO rooms?
A: Standard amenities offered at OYO properties include:
Some properties may offer additional amenities like swimming pools, gyms, restaurants, and parking facilities.
Q: Does OYO offer services for corporate travel?
A: Yes, OYO offers a program called OYO B Direct specifically designed for managing corporate travel needs. Businesses can book rooms at pre-negotiated rates and manage travel expenses efficiently through the OYO B Direct platform.
Q: What are the pet policies at OYO properties?
A: Pet policies vary depending on the individual property. Some OYO hotels allow pets with prior approval and may charge additional fees. However, many properties do not permit pets for hygiene and safety reasons. It is best to confirm the pet policy with the specific property before making a booking.
Q: What are the cancellation and refund policies of OYO?
A: Cancellation policies vary depending on the booked property and chosen rate plan. Generally, OYO offers flexible cancellation options with a full refund if canceled within a specific timeframe. However, some non-refundable rates may apply. You can find the detailed cancellation policy for your booking on the website or app.
Q: Why was my bonus reward score reset when I was close to reaching it?
A: The bonus offer changes periodically, resulting in the reset of existing bonus scores.
Q: Can I refer someone who already has an OYO account?
A: No, the referral program is designed for new users. Referrals are valid only if the referee creates an account on OYO for the first time using the unique referral code.
Q: Does OYO offer any corporate social responsibility initiatives?
A: Yes, OYO is committed to corporate social responsibility and implements various initiatives related to sustainability, community development, and gender equality. You can find more information about their CSR efforts on their website.
